Privacy Policy

1. Who We Are

Techford Solutions ("we", "us", "our") is a digital services company registered in Singapore, providing web development, web design, and digital marketing services. Our website is located at https://techfordsolutions.com.

We are the data controller responsible for your personal data collected through this website and in the course of our business operations.

For all privacy-related matters, you may contact us at: info@techfordsolutions.com

2. Personal Data We Collect

We may collect and process the following categories of personal data:

We do not collect special categories of sensitive personal data (such as race, religion, health, or biometric data) in the ordinary course of our business.

3. How We Collect Your Data

We collect personal data through the following means:

• Contact forms on our website when you submit an enquiry
• Email and WhatsApp when you contact us directly
• Telephone calls or meetings
• Cookies and analytics tools when you browse our website
• Third-party platforms such as Google Analytics, Facebook, and LinkedIn if you interact with our content there
• Business cards or networking events when you share your details with us in person
• Client onboarding when you engage Techford Solutions for a project

4. How We Use Your Personal Data

We use your personal data for the following purposes:

• To respond to your enquiries and provide you with quotations or project proposals
• To deliver web development, design, and digital marketing services you have contracted us for
• To process payments and manage invoicing
• To send you service-related communications (project updates, delivery notifications)
• To send you marketing communications about our services, where you have given consent or we have a legitimate interest (you may opt out at any time)
• To improve our website, services, and content based on usage analytics
• To comply with our legal obligations
• To protect our business interests and enforce our contractual rights

5. Legal Basis for Processing (PDPA Compliance)

Techford Solutions complies with the Personal Data Protection Act 2012 (PDPA) of Singapore. We collect and use personal data only when we have a valid legal basis to do so, including:

• Consent: Where you have given us clear consent to process your data for a specific purpose (e.g. subscribing to marketing emails)
• Contract: Where processing is necessary to fulfil a contract with you (e.g. delivering a website project)
• Legitimate Interests: Where we have a legitimate business interest that is not overridden by your rights (e.g. analysing website traffic to improve our services)
• Legal Obligation: Where we are required to process data to comply with a legal obligation

6. Sharing Your Personal Data

We do not sell, rent, or trade your personal data to third parties. We may share your data with:

• Service providers: Trusted third parties who assist us in operating our business, such as hosting providers, email platforms, accounting software, and project management tools. These providers are contractually bound to handle your data securely and only for the purposes we specify.
• Professional advisors: Lawyers, accountants, and auditors as necessary.
• Regulatory authorities: Government bodies or law enforcement where required by law.
• Business transfers: In the event of a merger, acquisition, or sale of business assets, your data may be transferred as part of that transaction.

Third-Party Services We Use

We currently use the following third-party services that may process your data:

• Google Analytics (website analytics)
• Google Ads (advertising)
• Meta (Facebook/Instagram Pixel — advertising)
• WhatsApp Business (client communication)
• Stripe or PayNow (payment processing)
• Mailchimp or equivalent (email marketing, where applicable)

Each of these services has its own privacy policy. We encourage you to review them.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Our general retention periods are:

• Enquiry data (no contract formed): Up to 12 months
• Client project data: 5 years from project completion (for legal and accounting purposes)
• Financial records: 7 years (as required by Singapore law)
• Marketing email lists: Until you unsubscribe or withdraw consent
• Website analytics data: As configured in Google Analytics (typically 26 months)

8. Your Rights Under the PDPA

Under Singapore's Personal Data Protection Act, you have the following rights in relation to your personal data:

• Right of Access: You may request a copy of the personal data we hold about you.
• Right of Correction: You may request that we correct any inaccurate or incomplete personal data.
• Right of Withdrawal of Consent: Where we rely on your consent to process your data, you may withdraw that consent at any time. This will not affect the lawfulness of processing before withdrawal.
• Right to Opt Out of Marketing: You may unsubscribe from marketing communications at any time by clicking "unsubscribe" in any email or contacting us directly.
• Right to Lodge a Complaint: If you believe we have mishandled your personal data, you may lodge a complaint with the Personal Data Protection Commission (PDPC) of Singapore at www.pdpc.gov.sg.

To exercise any of these rights, please contact us at info@techfordsolutions.com. We will respond within 30 days.

9. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience and help us understand how visitors use our site.

Types of Cookies We Use

• Essential Cookies: Required for the website to function. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website (e.g. Google Analytics). These are anonymised where possible.
• Marketing Cookies: Used to deliver relevant advertisements and track campaign performance (e.g. Google Ads, Meta Pixel).

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

10. Third-Party Links

Our website may contain links to third-party websites, social media platforms, or external resources. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policy of any website you visit.

11. Security of Your Data

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These include:

• SSL/HTTPS encryption on our website
• Password-protected systems and access controls
• Regular software and security updates
• Limited access to personal data on a need-to-know basis

No method of electronic transmission or storage is 100% secure. While we take all reasonable precautions, we cannot guarantee absolute security. In the event of a data breach that poses a significant risk of harm, we will notify affected individuals and the PDPC as required under the PDPA's Mandatory Data Breach Notification obligation.

12. Children's Privacy

Our services are not directed at children under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected data from a minor, please contact us immediately and we will delete such data promptly.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated policy will be posted on this page with the effective date revised accordingly.

We encourage you to review this Privacy Policy periodically. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.

14. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact us:

• Company: Techford Solutions
• Website: https://techfordsolutions.com
• Email: info@techfordsolutions.com
• Location: Singapore